Company: Paradiso Preparatory School
Location: Remote
Employment Type: Full-Time

About Paradiso Preparatory School

Paradiso Prep is an innovative and dynamic educational institution dedicated to shaping the future of young learners. We are committed to providing a holistic and engaging learning environment that fosters academic excellence, creativity, and character development.

As we continue to grow, we are looking for a Chief Operating Officer (COO) to oversee and enhance our operational efficiency, ensuring that our school’s administrative, financial, and strategic objectives align with our mission.

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Role Overview

The COO will be responsible for the day-to-day operations of the school, working closely with the leadership team to optimize processes, manage resources efficiently, and drive strategic initiatives. This individual will ensure that Paradiso Prep operates smoothly and continues to provide exceptional education and student support services.

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Key Responsibilities

1. Strategic Operations & School Management

• Oversee daily school operations, ensuring efficiency across all departments (administration, finance, HR, and facilities).
• Develop and implement strategic plans that support Paradiso Prep’s mission and long-term growth.
• Identify and execute operational improvements to enhance the school's overall effectiveness.

2. Financial Oversight & Budgeting

• Work closely with the Head of Finance to manage budgets, forecasts, and financial planning.
• Ensure cost-effectiveness in operational expenses while maintaining high-quality education and services.
• Oversee tuition collection, vendor negotiations, and financial risk management.

3. Human Resources & Staff Development

• Supervise hiring, training, and performance evaluation processes.
• Foster a positive work culture that supports professional growth and staff engagement.
• Ensure compliance with employment laws and regulations.

4. Compliance & Risk Management

• Ensure adherence to educational regulations, safety protocols, and accreditation requirements.
• Manage legal matters, contracts, and policies to minimize risk and maintain compliance.
• Oversee security measures to ensure student and staff safety.

5. Stakeholder & Community Engagement

• Serve as a key liaison between parents, staff, and the school board to align on strategic priorities.
• Foster relationships with community partners, vendors, and educational institutions.

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Qualifications & Experience

• 10+ years of experience in operations, school administration, or business leadership.
• Background in education or non-profit management is a plus.
• Strong understanding of financial planning, budgeting, and risk management.
• Proven ability to lead cross-functional teams and drive process improvements.
• Strong communication, problem-solving, and leadership skills.
• Bachelor’s or Master’s degree in Business Administration, Education Management, or related field.

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Why Join Us?

• Play a key role in shaping the future of an innovative educational institution.
• Collaborative and mission-driven work environment.
• Competitive salary and professional growth opportunities.

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How to Apply

If you are a strategic leader with a passion for education and operational excellence, we would love to hear from you! Apply today and help drive the success of Paradiso Prep.

Company: Paradiso Preparatory School
Location: Remote
Employment Type: Full-Time

About Paradiso Preparatory School

Paradiso Prep is committed to providing an outstanding learning experience for students while maintaining financial sustainability and growth. As we continue to expand, we are seeking a Head of Finance to oversee all financial operations, ensuring financial health and compliance with regulations.

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Role Overview

The Head of Finance will lead financial planning, budgeting, reporting, and strategic financial initiatives for the school. This role requires a proactive and detail-oriented financial leader who can balance operational efficiency with long-term sustainability.

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Key Responsibilities

1. Financial Planning & Budgeting

• Develop and manage the annual budget, ensuring financial alignment with school goals.
• Prepare financial forecasts and provide data-driven insights to support decision-making.
• Optimize resource allocation to maintain financial sustainability.

2. Financial Reporting & Compliance

• Generate and analyze financial reports, including profit and loss statements, balance sheets, and cash flow projections.
• Ensure compliance with tax laws, educational regulations, and financial reporting standards.
• Collaborate with auditors and manage annual audits.

3. Cash Flow & Revenue Management

• Oversee tuition collection and financial aid distribution.
• Develop strategies to optimize cash flow while maintaining accessibility for students.
• Manage financial risks and ensure proper investment of funds.

4. Expense Control & Vendor Management

• Identify cost-saving opportunities without compromising the quality of education.
• Oversee vendor contracts, procurement processes, and operational expenses.
• Work closely with the COO to ensure financial efficiency across departments.

5. Financial Strategy & Growth

• Support school expansion plans through financial modeling and feasibility analysis.
• Develop strategies for fundraising, grants, and alternative revenue streams.
• Provide financial insights for long-term strategic planning.

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Qualifications & Experience

• 10+ years of experience in finance, accounting, or financial management.
• CPA, CFA, or MBA in Finance is highly preferred.
• Experience in educational institutions, non-profits, or private schools is a plus.
• Strong expertise in budgeting, forecasting, financial analysis, and compliance.
• Proficiency in financial software and ERP systems.
• Ability to work collaboratively with school leadership and external stakeholders.

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Why Join Us?

• Lead the financial strategy of a growing and innovative school.
• Work in a mission-driven, collaborative environment.
• Competitive salary and career growth opportunities.

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How to Apply

If you are a results-driven financial leader passionate about education, we invite you to apply! Join Paradiso Prep and help build a strong financial foundation for the future.

About Decipher Credit

Decipher Credit is a technology-driven company providing financial solutions to optimize credit underwriting and risk assessment. We are looking for a Junior Financial Analyst to join our team and support data entry and financial statement interpretation. This role is ideal for someone with a basic understanding of accounting and financial statements who wants to gain experience in financial analysis.

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Role Overview

The Junior Financial Analyst will primarily be responsible for accurately inputting financial statement data into our platform. While this role does not require advanced financial modeling, candidates must understand Balance Sheets and Profit & Loss Statements to ensure accurate data entry. This position does not involve direct client interaction, and candidates do not need to have perfect English proficiency. The role can be full-time or part-time, offering flexibility for the right candidate.

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Key Responsibilities

• Input financial statement data (Balance Sheet and P&L) into the company’s platform with accuracy.
• Review and interpret financial statements to ensure correct data entry.
• Identify and flag inconsistencies or missing information.
• Work closely with internal teams to maintain data integrity and streamline processes.
• Support financial reporting and analysis as needed.

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Qualifications & Skills

• Basic understanding of accounting and financial statements (Balance Sheet & Profit & Loss).
• Previous experience in data entry, accounting, finance, or bookkeeping is a plus.
• Attention to detail and accuracy in entering financial data.
• Proficiency in Excel or Google Sheets for basic financial data handling.
• Strong organizational skills and ability to work independently.
• English proficiency: Basic to intermediate.

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Why Join Us?

• Gain hands-on experience in financial data analysis.
• Flexible work arrangement (full-time or part-time).
• Work in a dynamic, technology-driven financial environment.

GoldFinch Cloud Solutions is seeking an experienced Senior ERP Consultant with a focus on Manufacturing and Distribution to lead complex ERP projects and deliver customized, high-impact solutions for our clients. We are looking for a highly adaptable professional who thrives in dynamic environments and is comfortable navigating change and evolving client needs. The ideal candidate will bring 10+ years of ERP experience, a deep understanding of industry-specific challenges, and proven success in client-facing roles. This position requires someone who can adjust quickly to new situations, pivot when necessary, and bring innovative solutions to complex business problems. In this role, you’ll be responsible for driving business transformation by designing and implementing the GoldFinch ERP system to optimize operational efficiency, support growth, and deliver lasting value. Flexibility and adaptability are key, as you will be engaging with diverse clients, each with their own unique requirements and workflows. Responsibilities Client Engagement:

• Conduct client meetings to gather, analyze, and document business requirements, with a focus on Manufacturing and Distribution sectors.
• Lead the creation and delivery of client demos in partnership with Sales.
• Act as a trusted advisor, guiding clients through the selection and implementation of ERP solutions while adapting to shifting needs and changing priorities.
• Provide ongoing support post-implementation to ensure continuous system optimization, user adoption, and client satisfaction, adjusting your approach as client needs evolve.
• Build strong, long-term relationships by proactively addressing challenges and demonstrating flexibility in how solutions are delivered.

Solution Design & Implementation:

• Lead the design and implementation of customized ERP solutions tailored to the unique needs of each client, especially in manufacturing and distribution processes.
• Work closely with technical teams to test, validate, and deploy ERP configurations and integrations, adjusting the design as necessary to meet client requirements.
• Ensure seamless integration of ERP systems with other applications, providing flexibility in the approach to data flow and system functionality based on client preferences.

Project Management:

• Manage ERP projects across all lifecycle phases, from requirements gathering to post-go-live, with the ability to adapt project plans and timelines in response to client or organizational changes.
• Oversee project timelines, budgets, and resources, managing competing priorities and adjusting as required to meet deadlines and project goals.
• Conduct business process mapping, recommending best practices and flexibility in the implementation of process improvements as client requirements evolve.

Leadership & Mentorship:

• Mentor junior ERP Consultants and team members, fostering a flexible, collaborative environment that encourages knowledge sharing and continuous improvement.
• Lead workshops, training sessions, and knowledge transfer activities that empower both clients and internal teams, adjusting the content and delivery as needed to ensure understanding across diverse audiences.

Requirements

• 10+ years of hands-on ERP implementation experience, particularly in Manufacturing and Distribution industries, with the ability to quickly adapt to a wide range of client environments.
• Extensive experience working with ERP systems (NetSuite, SAP, Microsoft Dynamics, etc.) and deep knowledge of how these systems optimize manufacturing, distribution, and supply chain management.
• Proven ability to work directly with clients to gather requirements, design solutions, and provide ongoing support, while remaining flexible to evolving client needs and project scopes.
• Strong technical background with the ability to adjust solution design and configurations based on unique client requirements.
• Excellent communication and problem-solving skills, with the ability to quickly pivot and adapt in high-pressure situations.
• A strong project management mindset, capable of handling multiple projects at once and adjusting plans as needed to ensure timely delivery of quality solutions.

Preferences

• Knowledge of Salesforce is a plus.
• Experience working in food & beverage, medical/pharmaceutical, or other regulated industries.

Why GoldFinch Cloud Solutions? At GoldFinch Cloud Solutions, we value innovation, adaptability, and a flexible mindset. Joining our team means being part of a culture where your ability to adjust and problem-solve will be crucial to your success. We offer:

• 100% Remote Work: Enjoy the freedom to work remotely.
• Comprehensive Benefits: Medical, dental, vision, and more.
• Retirement & Voluntary Benefits: 401(k), Disability & Life insurance.
• Long-Term Growth: We prioritize long-term relationships—both with clients and employees—and many of our team members have been with us for over a decade.

If you are a flexible, adaptable professional with a passion for helping clients transform their operations through ERP, we’d love to hear from you! How to Apply A cover letter is required for consideration. Please highlight your experience in ERP implementations, particularly in Manufacturing and Distribution, and provide examples of how you’ve demonstrated flexibility and adaptability in past roles. Applications without a cover letter will not be reviewed. You can read more about the company here: https://goldfinchcloudsolutions.com/ Job Type: Full-time Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus
• Yearly pay

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• ERP Consulting (Distribution and Manufacturing): 10 years (Required)

Work Location: Remote

Responsibilities: Reporting directly to the Operations Director:

• Supervise, analyze, and improve key startup processes, including marketing, sales, and customer service.
• Define and ensure the correct implementation of operational procedures that enable scalable and efficient operations.
• Provide key information to the Operations Director for strategic decision-making.

Process Management:

• Identify bottlenecks in operational workflows and propose concrete improvements.
• Monitor and keep metrics and KPIs associated with each process up to date.
• Coordinate with various departments to ensure alignment in process execution.

Problem Solving:

• Act as a point of reference to identify and resolve incidents related to key processes in marketing, sales, or customer service.
• Provide proactive support to different departments to find quick and effective solutions that ensure operational continuity.
• Propose creative and practical solutions to drive continuous improvement in operational processes.

Proactivity and Autonomy:

• Anticipate operational needs and independently seek resources, tools, or solutions.
• Work autonomously, taking responsibility for assigned tasks and proposing ideas to foster the company’s growth.

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Basic Requirements:

Prior Experience:

• 1-2 years of experience working in small startups or fast-growing companies.
• Experience managing or participating in processes related to marketing, sales, or customer service.

Technical Skills:

• Proficiency in Excel and project/process management tools (e.g., Monday, Asana, Trello, Notion, or similar).
• Strong analytical skills to interpret data and propose data-driven solutions.

Personal Competencies:

• High degree of responsibility and autonomy to work in a 100% remote environment.
• Excellent organizational and time-management skills.

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Preferred Requirements:

• Familiarity with agile methodologies (Scrum, Kanban, Lean).
• Previous experience in fast-paced, dynamic environments with a high rate of change.

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Key Competencies:

• Ability to work independently with strong proactivity.
• Exceptional communication skills and ability to collaborate with multidisciplinary teams.
• Flexibility and adaptability to thrive in a fast-paced, rapidly changing environment.
• Results-oriented mindset with strong attention to detail.

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What We Offer:

• Opportunity to learn directly from the Operations Director in a dynamic and rapidly growing environment.
• Active participation in the evolution of a startup with significant growth potential.
• 100% remote work with flexible hours.
• Collaborative and stimulating work environment.
• Professional development opportunities within the company.

About the Role: We are seeking an experienced and highly analytical Controller/VP of Finance to lead our financial operations and support strategic growth. This individual will oversee all financial management processes, ensuring accuracy, efficiency, and alignment with organizational goals. The ideal candidate is proficient in various financial platforms, skilled in budgeting, forecasting, and variance analysis, and has a strong focus on operational excellence. Key Responsibilities:

Financial Oversight and Analysis:

• Daily Reconciliations: Ensure reconciliations are accurate across platforms, including Zenoti Analytics, WizardBeans, ProfitKeeper, Domo, and Grassi's Flexi.
• Revenue & Tips Analysis: Monitor tips as part of receivables and ensure they are properly included for accurate location comparisons. Track collected vs. paid tips, and analyze revenue/sales data per location.
• Profitability Analysis: Provide in-depth insights into unit profitability at each location, evaluating gross margin, net income, labor efficiency, and EBITDA performance.

Budgeting, Forecasting & Cost Management:

• Assist in annual budgeting and forecasting processes for operational efficiency.
• Conduct cost management and variance analysis, ensuring expenses align with budgeted forecasts and providing recommendations for addressing deviations.
• Analyze and optimize cost of goods sold (COGS) and profitability metrics, ensuring robust cost control mechanisms.

Expense & Capital Management:

• Monitor and track expenses to ensure adherence to budgets while investigating any variances.
• Manage capital expenditure tracking, ensuring alignment with forecasts, especially for new builds and acquisitions.
• Ensure timely loan paybacks and track loan payments against amortization schedules.

Vendor & Inventory Management:

• Ensure accounts payable is handled efficiently with timely payments and early payment discounts leveraged where applicable.
• Oversee inventory management processes, ensuring cost accuracy, managing shrinkage, and minimizing inventory losses.

Operational Improvement:

• Deep dive into key performance metrics (e.g., ProfitKeeper) to assess performance compared to benchmarks such as MIO.
• Review chargebacks (e.g., ETFs), recommend loss prevention strategies, and implement solutions to improve cash flow.
• Address operational outliers and underperforming locations by conducting root cause analysis and providing actionable recommendations.

Banking and Reporting:

• Ensure deposits match Zenoti reporting and investigate discrepancies promptly.
• Cross-check credit card payments to ensure accuracy and reconcile against bank statements.

Strategic Guidance:

• Leverage insights from financial data to support long-term business strategies.
• Work closely with leadership to identify growth opportunities, optimize financial performance, and build sustainable business models.

Key Qualifications:

• Proven experience in a senior financial role such as Controller, VP of Finance, or similar.
• Expertise in using financial platforms, including Zenoti Analytics, WizardBeans, ProfitKeeper, Domo, and Grassi's Flexi.
• Advanced Excel skills (VLookups, Pivot Tables, Index Match, etc.).
• Strong understanding of budgeting, forecasting, and variance analysis.
• Exceptional organizational and analytical skills, with attention to detail.
• Excellent communication skills to collaborate with internal teams and external stakeholders.
• Ability to work independently, solve problems, and drive process improvements.

Why Join Us?

• Opportunity to lead financial operations and impact strategic decision-making.
• Collaborative and innovative work environment.
• Work remotely with a flexible schedule.

Compensation: Competitive salary based on experience.  

Location: Remote (with occasional travel to Chihuahua, Mexico) Type: Full-time

About Brico Realty

Brico Realty is a forward-thinking real estate development company, committed to delivering exceptional services and innovative solutions in the real estate industry. As we continue to expand, we are looking for a proactive, self-sufficient, and organized Executive Manager to support our leadership team and assist in the smooth running of day-to-day operations.

Position Overview

The Executive Assistant will play a pivotal role in supporting the leadership team by handling administrative tasks, marketing initiatives, and project coordination related to real estate development. This role is primarily remote, but the candidate must have the availability to travel occasionally to Chihuahua, Mexico. We are seeking someone who is independent, adaptable to dynamic situations, and capable of taking ownership of their responsibilities without the need for micromanagement.

Key Responsibilities

1. Administrative & Operational Support
   • Manage calendars, coordinate meetings, and oversee travel arrangements for the leadership team.
   • Provide consistent follow-ups to ensure tasks and projects stay on track.
   • Handle general administrative tasks, including organizing documents and maintaining clean and efficient workflows.
   • Assist in organizing office operations and systems, ensuring everything runs smoothly.
2. Marketing Support
   • Assist in the execution of marketing strategies and campaigns.
   • Support the creation and organization of marketing materials, social media content, and client communication.
   • Help track and analyze marketing metrics to improve future initiatives.
3. Real Estate Development Assistance
   • Provide support on real estate development projects, including tracking progress, documentation, and follow-ups with contractors or stakeholders.
   • Manage and organize related documentation for development projects.
   • Ensure the smooth flow of communication between teams and vendors.
4. Software & Systems Management
   • Utilize and manage various software tools to streamline operations.
   • Maintain proficiency in project management and marketing software.
   • Adapt quickly to new technology and tools as needed by the company.
5. Adaptability & Versatility
   • Demonstrate flexibility in handling a wide range of tasks and adapting to evolving company needs.
   • Maintain an approachable, positive, and problem-solving attitude in a fast-paced environment.
   • Work effectively in a remote setup, while being ready for on-site work in Chihuahua when required.

Skills and Qualifications

• Strong organizational and time-management skills.
• Experience in marketing support or campaign management is a plus.
• Familiarity with real estate development processes is highly desirable.
• Proficiency in using software tools such as Microsoft Office, Google Suite, and project management platforms.
• Ability to work independently, anticipate needs, and provide solutions without constant supervision.
• Strong communication skills, both written and verbal (English and Spanish proficiency is preferred).
• Flexibility to adapt to shifting priorities and dynamic business needs.
• Availability to travel to Chihuahua, Mexico, as needed.

Preferred Qualifications

• Located in Mexico but open to strong candidates from other regions.
• Prior experience in the real estate or construction industries.

Compensation and Benefits

• Competitive salary based on experience.
• Flexible remote work setup.
• Opportunity to work closely with a growing real estate company and contribute to its expansion.

Location: Medellín or Pereira, Colombia (Hybrid - 2 days in office) About EnzoDialer: EnzoDialer is a fast-growing SaaS company providing innovative solutions to help businesses streamline operations and drive success. We are seeking an experienced and driven Head of Client Success to lead our efforts in ensuring customer satisfaction, reducing churn, and driving client success across our platform. The ideal candidate will be based in Colombia and will play a critical role in establishing processes, systems, and a high-performing team to support our growth. Role Summary: As the Head of Client Success, you will be responsible for building and leading the client success department. Your primary focus will be to reduce churn rates to under 8%, ensure our clients achieve their goals using the platform, and drive customer satisfaction and retention. This is a leadership role that requires a hands-on, proactive, and strategic approach to creating systems, training a team, and setting processes for long-term success. Key Responsibilities:

• Develop and Execute Strategies: Design and implement strategies to reduce customer churn, ensuring a retention rate of over 92%.
• Build and Lead a Team: Recruit, train, and manage a high-performing Client Success team in Colombia, supporting rapid company growth.
• Implement Processes and Systems: Create efficient workflows, processes, and tracking systems to monitor client satisfaction, onboarding, and engagement.
• Client Communication and Relationship Management:
  • Act as the primary point of contact for client success managers and critical client escalations.
  • Ensure regular communication with US-based clients to understand their needs, identify challenges, and create tailored solutions.
• Onboarding Success: Oversee the onboarding process to ensure smooth transitions from sales to client success teams.
• Data Analysis and Reporting:
  • Track and analyze key metrics, including churn rates and customer success outcomes.
  • Use data to drive process improvements and report progress to leadership.
• SaaS Expertise:
  • Apply your knowledge of SaaS best practices to deliver exceptional customer experiences.
  • Optimize CRM tools like GoHighLevel and spreadsheets to enhance operations and service delivery.
• Cross-Functional Collaboration: Partner with sales, operations, and product teams to ensure alignment in delivering client success.

Qualifications:

• Experience:
  • 4-5 years of experience in SaaS, with a strong track record in Client Success or a similar role.
  • Proven leadership and team management skills (experience managing teams of 4+ people).
• Skill Set:
  • Expertise in client success strategies, reducing churn, and building customer-centric systems.
  • Strong organizational and analytical skills (Excel proficiency, CRM tools like GoHighLevel).
  • Exceptional communication skills in English (spoken and written).
• Leadership: A self-starter with the ability to think independently and drive initiatives without heavy oversight.
• Industry Knowledge: Familiarity with the SaaS industry, preferably with experience working in LATAM-based companies.
• Education: Degree in Business Administration, Finance, or related fields is a plus.

What We Offer:

• A unique opportunity to be part of a growing SaaS company and play a key role in shaping the Client Success department.
• Flexibility with hybrid work in Medellín or Pereira.
• A chance to work directly with US-based clients and collaborate with a dynamic international team.

We are looking for experienced CSV (Computer Systems Validation) and CQV (Commissioning, Qualification, and Validation) consultants to support BioPharma projects in Europe. This role focuses on validation and qualification of systems, equipment, and processes, ensuring compliance with industry regulations.

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Key Responsibilities

• CSV Activities:
  • Write, execute, and review validation documents using platforms like TIMS (priority), Kneat, and eVal.
  • Develop validation strategies (OV, RTM, DER-O) and support system testing and compliance.
• CQV Activities:
  • Perform commissioning and qualification for equipment, utilities, and facilities.
  • Focus on process and cleaning validation within GMP-regulated environments.
• Testing Expertise:
  • Test automation systems such as ABB (priority) and Delta V, ensuring functionality and compliance.

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Required Qualifications

• Experience:
  • Strong background in CSV and CQV for BioPharma or Pharma projects.
  • Hands-on experience with TIMS (priority), Kneat, and eVal platforms.
  • Testing experience with ABB and Delta V systems.
• Skills:
  • Expertise in greenfield/expansion projects and validation processes.
  • Strong understanding of GMP and regulatory standards.
  • Excellent communication and team collaboration skills.

About the Role:

We are seeking a skilled ABB 800xA Application Programmer with Batch Management experience to support automation solutions for the API production processes at Novo Nordisk’s Kalundborg site. This role focuses on developing, implementing, and validating automation systems for critical manufacturing operations, including fermentation, recovery, purification, utility, and cleaning systems. The position is ideal for professionals experienced in ABB 800xA PCS/DCS programming, with a solid background in Batch Manager configuration. Candidates with exposure to Quality Stream (CSV/CQV roles) and ABB testing are also encouraged to apply.

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Key Responsibilities:

• Design and Development: Collaborate on functional specification (FS) creation and system architecture design.
• Programming and Configuration: Develop and configure ABB 800xA systems, including Batch Manager applications, to meet project requirements.
• System Implementation: Perform commissioning, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure seamless system deployment.
• Validation Support: Contribute to the validation and qualification of automation systems to ensure compliance with regulatory and quality standards.
• Technical Collaboration: Work closely with cross-functional teams to ensure automation solutions align with API production processes and site-specific requirements.

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Required Qualifications:

Primary Skills:

• Strong expertise in ABB 800xA application programming.
• Proficiency in ABB Batch Manager programming and configuration.

Secondary Skills (Optional):

• Experience in Quality Stream roles (CSV/CQV) with knowledge of ABB systems and testing processes.

Additional Requirements:

• Hands-on experience with process automation systems for API production (e.g., fermentation, recovery, purification, utilities, and cleaning systems).
• Strong problem-solving skills and ability to adapt to complex manufacturing environments.
• Familiarity with validation and regulatory compliance requirements for pharmaceutical manufacturing systems.

We are seeking a skilled and proactive Customer Support Specialist to join our team. This role is crucial in ensuring customer satisfaction through timely problem-solving, effective communication, and a strong understanding of our product offerings. Responsibilities:

• Responding to customer tickets via Gorgias and WhatsApp Zoko.
• Processing orders, creating shipping labels, and managing replacements.
• Providing detailed troubleshooting for customer issues, including:
• Hosting Zoom calls to assist customers in solving problems and explaining product functionality.
• Making phone calls to correct address details or resolve order-related issues.
• Handling unexpected situations with products and proactively solving problems.
• De-escalating customer stress by taking immediate action to resolve issues.
• Gaining and maintaining in-depth knowledge of full product functionality to troubleshoot advanced issues effectively.¸(look for some one that is in electronic sales)
• Making independent decisions on refunds, returns, and resending items.
• Following up with customers until issues are fully resolved.
• Communicating with DHL and UPS to resolve shipping problems.
• Keeping Monday.com updated with the progress of each task and ticket.

Must-Have Requirements:

• Advanced English Proficiency: Both written and spoken fluency in English.
• Shopify Expertise: Advanced knowledge and experience in managing Shopify stores.
• Sales and Negotiation Skills: Ability to handle sales inquiries and upselling effectively.
• Technical Skills: Proficient in Microsoft Word and Excel.
• Platform Experience:
  • Familiarity with Gorgias, Slack, and Monday.com.
  • Experience in Stripe and PayPal dispute resolution.
• Live Support Experience:
  • Experience providing live support via Zoom or other apps.
  • Use a webcam and headset both high-quality .
• WhatsApp Expertise: Advanced use of WhatsApp for customer support.
• Electronic Product Sales: Prior experience selling electronic products is essential.
• Address Structure Knowledge: Understanding how to handle and verify address corrections.
• Live Chat Support Experience: Ability to manage multiple conversations effectively.
• Reliable Internet Connection: High-speed internet with uninterrupted power supply 24/7.
• Availability After Hours: Able to respond quickly outside working hours when needed.

Work Schedule:  5+1 days per week.  Shift schedule: 8 hours per day on weekdays and 5 hours on weekends.

About Total Energy: Total Energy is a leading energy solutions provider committed to excellence in fuel distribution, logistics, and renewable energy. We are expanding our operations to Mexico City and are building a collaborative team to support our continued growth across North America. Position Summary: We are seeking an experienced Controller with a US CPA license and near-fluent English proficiency to lead our financial operations. This role requires someone skilled in preparing financial statements from scratch, budgeting, and managing monthly fuel and sales tax reporting for multiple US states. This position will be instrumental in setting up financial frameworks, ensuring regulatory compliance, and fostering seamless communication with our Phoenix headquarters. Key Responsibilities:

• Financial Reporting: Prepare income statements, balance sheets, and cash flow statements independently, without relying on an existing trial balance.
• Tax Compliance: Oversee monthly fuel tax and sales tax reporting for multiple US states using state-provided spreadsheet templates.
• Budgeting and Forecasting: Develop and manage company budgets, providing insights and recommendations for financial planning.
• Asset Management: Track and record depreciation schedules for various assets (e.g., tanks, trucks) and understand their implications for S-corporation tax returns.
• Collaboration and Communication: Facilitate clear and open communication between the Mexico City team and our US-based team in Phoenix, AZ, ensuring unity and alignment in financial practices.
• Audit Support: Work with auditors, particularly for any missing assets from the 2023 acquisition, and ensure accurate asset listings.
• Advanced Excel Use: Utilize Excel for complex functions, such as VLookups, Pivot Tables, and Index Match, to streamline tax reporting and financial analyses.

Qualifications:

• Certified Public Accountant (CPA): Must hold an active US CPA license.
• Professional Experience: Prior experience at a "Big 4" accounting firm is highly preferred.
• Technical Skills: Advanced proficiency in Excel, including experience with VLookups, Pivot Tables, and Index Match.
• US Tax Knowledge: Understanding of depreciation schedules and their impact on S-corporation tax filings.
• Communication Skills: Near-fluent English proficiency, with the ability to clearly articulate ideas and comprehend instructions in English. Comfortable reaching out to team members in the US to resolve issues and ensure cohesive teamwork.
• Initiative and Independence: Ability to work autonomously in Mexico City while actively participating in a cross-border team dynamic.

Why Join Total Energy?

• Opportunity to be part of a growing company with an international presence.
• Collaborative team environment that values input and initiative.
• Competitive compensation package with opportunities for career advancement.
• Work alongside a team of experienced professionals committed to industry excellence.

If you are an experienced Controller with a proactive approach to financial management and a commitment to cross-border collaboration, we invite you to apply. Join us in shaping the future of Total Energy’s financial landscape!

Position Overview: We are seeking a detail-oriented Accounting and Billing Specialist to join our finance team. This role is essential to ensuring accurate invoicing, customer setup, and reconciliation processes for our fuel services. You will be responsible for maintaining precise records, verifying billing details, and supporting fuel tax reporting. This position offers a unique opportunity to work with a proprietary fuel software and receive specialized training from our Operations Manager and Controller. Key Responsibilities:

• Invoicing and Customer Setup: Process fuel invoices and manage new customer account setup in Axxis, our proprietary fuel software (owned by OPIS).
• Invoice Reconciliation: Reconcile fuel supplier and carrier invoices with terminal Bills of Lading (BOLs), ensuring all records are accurate and match delivery details.
• BOL Verification: Review BOLs to confirm fuel loading times (card-in vs. card-out) and ensure supplier pricing is accurate based on the agreed rate (e.g., quote, formula, or day deal).
• Freight and Surcharge Verification: Verify carrier freight rates and fuel surcharges to ensure accurate billing and cost control.
• Fuel Tax Reporting: Assist in fuel tax reporting as you progress in the role, with training provided by the Controller.

Training and Support:

• Operational Training: Initial training in primary responsibilities provided by Operations Manager.
• Fuel Tax Reporting: Advanced training for fuel tax reporting by Controller,  as you develop in the role.

Qualifications:

• Strong attention to detail and accuracy in data entry and record-keeping.
• Basic knowledge of accounting and invoicing principles.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with accounting or invoicing software is preferred (experience with Axxis or similar fuel software is an advantage but not required).
• Ability to work independently and collaborate effectively within a team.
• Strong organizational skills with the ability to manage multiple tasks efficiently.

Why Join Us?

• Gain hands-on experience in specialized billing and reconciliation processes.
• Opportunity for growth and development in the fuel industry.
• Collaborative work environment with dedicated training and support.