We are a fast-growing service company specializing in window repairs, sliding door repairs, and garage services across Florida. We are seeking a Bilingual (Spanish/English) Customer Support Specialist who is fast, smart, organized, and process-driven to manage a high volume of inbound calls and help convert leads into scheduled jobs.
This is a remote, full-time role following Florida business hours.
What You Will Do
High-Volume Call Handling (30–150 calls/day)
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Answer inbound calls from customers who found us online.
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Keep calls short, clear, and professional to maximize efficiency.
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Follow a proven call flow used in the industry (we provide full training).
Appointment Scheduling
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Book and coordinate jobs with technicians.
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Schedule appointments 3 hours in advance, keeping the calendar synchronized.
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Handle fast-changing schedules, multitasking, and daily workflow updates.
CRM & Data Management
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Update customer profiles, job notes, and appointment information in the CRM.
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Maintain accurate and organized data at all times.
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Track follow-ups and job status across the pipeline.
Sales & Follow-Up
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Convert inbound leads into booked repair jobs.
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Follow up with previous customers to close jobs that local competitors could not.
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Earn commissions for each closed job (average closers book 3–5 jobs/week).
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Handle common customer scenarios; 90% of conversations follow the same patterns.
Customer Service Excellence
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Speak confidently and professionally with Florida customers.
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Resolve common questions, objections, or concerns using our scripts and training.
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Deliver a great customer experience while staying efficient.
Requirements
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Spanish & English fluency (must be able to handle calls in both languages).
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Experience in appointment setting, call centers, sales, or customer service.
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Ability to handle high call volume while staying organized.
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Strong multitasking skills and ability to follow established workflows.
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Comfortable working with CRMs, calendars, and digital tools.
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Fast learner — you do not need industry experience; we train you.
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Process-oriented with excellent attention to detail.
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Reliable internet and remote-work setup