Operations Director Associate

Responsibilities:
Reporting directly to the Operations Director:

• Supervise, analyze, and improve key startup processes, including marketing, sales, and customer service.
• Define and ensure the correct implementation of operational procedures that enable scalable and efficient operations.
• Provide key information to the Operations Director for strategic decision-making.

Process Management:

• Identify bottlenecks in operational workflows and propose concrete improvements.
• Monitor and keep metrics and KPIs associated with each process up to date.
• Coordinate with various departments to ensure alignment in process execution.

Problem Solving:

• Act as a point of reference to identify and resolve incidents related to key processes in marketing, sales, or customer service.
• Provide proactive support to different departments to find quick and effective solutions that ensure operational continuity.
• Propose creative and practical solutions to drive continuous improvement in operational processes.

Proactivity and Autonomy:

• Anticipate operational needs and independently seek resources, tools, or solutions.
• Work autonomously, taking responsibility for assigned tasks and proposing ideas to foster the company’s growth.

Basic Requirements:

Prior Experience:

• 1-2 years of experience working in small startups or fast-growing companies.
• Experience managing or participating in processes related to marketing, sales, or customer service.

Technical Skills:

• Proficiency in Excel and project/process management tools (e.g., Monday, Asana, Trello, Notion, or similar).
• Strong analytical skills to interpret data and propose data-driven solutions.

Personal Competencies:

• High degree of responsibility and autonomy to work in a 100% remote environment.
• Excellent organizational and time-management skills.

Preferred Requirements:

• Familiarity with agile methodologies (Scrum, Kanban, Lean).
• Previous experience in fast-paced, dynamic environments with a high rate of change.

Key Competencies:

• Ability to work independently with strong proactivity.
• Exceptional communication skills and ability to collaborate with multidisciplinary teams.
• Flexibility and adaptability to thrive in a fast-paced, rapidly changing environment.
• Results-oriented mindset with strong attention to detail.

What We Offer:

• Opportunity to learn directly from the Operations Director in a dynamic and rapidly growing environment.
• Active participation in the evolution of a startup with significant growth potential.
• 100% remote work with flexible hours.
• Collaborative and stimulating work environment.
• Professional development opportunities within the company.