At SERVE Hospitality Group, we are dedicated to promoting healthy living through our tropical-inspired smoothies and food offerings. As the fastest-growing Tropical Smoothie Café franchisee in Kenosha, Winsconsin, we pride ourselves on delivering exceptional service, fostering a fun and energetic work environment, and maintaining a strong work-life balance.
We are seeking an experienced and driven District Manager to oversee multiple Tropical Smoothie Café locations, ensuring each operates at peak performance while upholding our company’s high standards. This is a critical leadership role that offers an exciting opportunity to make a significant impact on our growing business.
Why Work with SERVE Hospitality Group?
- Work-Life Balance: 5-day workweek, flexible hours, and stores close at 9 pm.
- Bonus Structure: Up to 1% of store sales as a bonus (average of $15k per year).
- Paid Vacation: 3 weeks of paid vacation.
- Healthy Work Environment: No fryers or grease—just clean, all-natural ingredients.
- Comprehensive Benefits: Medical, dental, vision coverage after 30 days of employment.
- Retirement Plan: 401(k) with up to a 4% annual company match.
Key Responsibilities:
- Leadership & Team Development:
Mentor, motivate, and lead General Managers across multiple café locations. Ensure each team is aligned with SERVE Hospitality’s values of quality, teamwork, and customer focus. - Operational Excellence:
Oversee daily operations of multiple locations, ensuring adherence to company standards, optimizing processes, and driving consistent store performance. Ensure cafes meet operational and financial goals while maintaining the highest standards of cleanliness and customer service. - Financial Management:
Analyze sales reports, financial data, and operational metrics. Develop strategies to drive revenue growth, control costs, and increase profitability at each location. Collaborate with General Managers to optimize store performance and meet financial targets. - Customer Satisfaction:
Uphold a strong focus on customer experience, ensuring all locations deliver exceptional service and a welcoming atmosphere. Resolve escalated customer issues swiftly and effectively to maintain brand reputation. - Training & Development:
Provide ongoing training and support for café managers, focusing on team building, leadership, and operational excellence. Ensure General Managers are fully equipped to manage their teams and cafes successfully. - Compliance & Safety:
Ensure all locations comply with local, state, and federal regulations, including health and safety standards. Maintain the highest standards of cleanliness and food safety across all cafés. - Strategic Growth:
Play a key role in expanding operations by identifying growth opportunities within the region, assisting with the opening of new locations, and ensuring the smooth transition of new team members.
Qualifications:
- Experience:
3+ years of experience in multi-unit restaurant management or retail management, preferably within the food and beverage industry. Previous experience overseeing teams of 50+ employees across multiple locations is highly preferred. - Leadership Skills:
Proven track record of leading, mentoring, and motivating teams to achieve performance goals. A positive, energetic leadership style that encourages teamwork and accountability. - Operational Expertise:
Strong understanding of restaurant operations, including financial management, staff scheduling, customer service, and process optimization. - Problem-Solving Abilities:
Excellent critical thinking and decision-making skills, with the ability to solve complex problems and implement effective solutions quickly. - Communication Skills:
Exceptional verbal and written communication skills. Ability to build relationships and collaborate effectively with team members, upper management, and external partners. - Flexibility:
Willingness to work varied shifts, including some weekends and holidays. Ability to travel between café locations as needed. - Technology Proficiency:
Comfortable using software for sales reporting, scheduling, and communication (experience with platforms such as AppFolio, Toast, or similar is a plus).
Physical & Legal Requirements:
- Mobility:
Ability to stand, walk, bend, and lift up to 30 pounds regularly during shifts. - Workweek:
Ability to commit to a 50-hour workweek, with flexibility based on the needs of café locations. - Driver’s License:
Valid driver’s license and ability to travel to various café locations within the region.
Why Join SERVE Hospitality Group?
At SERVE Hospitality, we believe in growing our team from within. As a District Manager, you’ll have access to exceptional training and resources, and the opportunity to make a significant impact on our business. If you’re ready to take the next step in your career and help lead a rapidly growing company, we encourage you to apply today!