We are a highly successful immigration law firm with offices in Kansas City, renowned for our dedication to serving clients primarily from Mexico and Latin America. With a client base that is 99% Spanish-speaking, we have established a robust remote work presence across the United States, Mexico, Spain, and Argentina.
Our mission is to advocate for the interests of immigrants in the United States, so working with us means actively supporting their needs, understanding their language, culture, and unique circumstances.
As a Remote Intake Specialist, you will be responsible for following up with potential clients who have shown interest in our services. You will assess and prioritize leads, schedule consultations with our legal team, and ensure that qualified leads move forward in the immigration process.
Key Responsibilities:
- Follow up on incoming leads and inquiries via phone, email, and online forms.
- Assess, prioritize, and categorize leads based on established criteria to identify high-potential prospects.
- Schedule and confirm consultations for the legal team.
- Maintain ongoing communication with leads to ensure a positive experience from the first contact.
- Provide basic information about our services and answer initial questions regarding the consultation process.
- Meet monthly targets for successful consultations scheduled.
Qualifications:
- Fluent in both Spanish and English (spoken and written).
- Bachelor’s degree (Licenciatura) in Business Administration, Communications, Marketing, Psychology, Public Relations, or related fields (Titulado required).
- Minimum of 5 years of proven experience in customer service, sales, or related fields, especially where sales were driven by customer interactions.
- Strong communication and interpersonal skills.
- Experience in sales, customer service, or intake roles is preferred.
- Highly organized, with the ability to manage multiple leads and follow-ups simultaneously.
- Comfortable working independently and remotely.
- Strong time management skills and ability to meet performance targets.
Compensation and Benefits:
- Commission: Potential to earn an additional bonus monthly based on successfully scheduled consultations.
- Performance Bonuses: Opportunities for additional bonuses based on performance.
- Tools and Systems: Access to the latest sales, collaboration, and productivity apps.
- Work/Life Balance: Flexibility for time off and vacation after the first year of service.
- Hours: Monday to Friday, 8 a.m. to 4 p.m. US Central Standard Time.
Additional Information:
- This is an independent contractor role under a “Service Contract.” Taxes will not be withheld and are the responsibility of the contractor. More details about this arrangement can be provided during the interview.
- Candidates must ensure a distraction-free work environment, specifically without caregiving responsibilities during work hours.