Customer Service Agent

The Customer Service Agent responsibilities include answering phone calls, responding to text and email requests, assisting guests with questions regarding spa services and products, booking all appointments, and communicating with the Spa employees on any client issues.

Position Requirements:

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills
• Must be a team player.
• Must have weekend availability.

Duties and Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record
• Accurately book, change and cancel spa appointments.
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Utilize computers with skill and proficiency; document guest information in electronic record as directed.
• Familiarity with Spa Booking Softwares
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.