Duties:
• Process computer hardware or software orders in an ecommerce system
• Answer customer calls regarding orders, quotations, or standard hardware products
• Prepare customer quotes and follow-up on open quotations
• Route incoming calls, emails, or tickets to the correct team or individual
• Work directly with distributors by phone or email to order items
• Setup new customer accounts and send welcome e-mails
• Provide customer refunds
Qualities and skills needed:
• Excellent English language proficiency, spelling, grammar, both written and verbal
• Highest level of integrity and trustworthy character
• Solid understanding of technological teams, IT industry related terms and/or computer equipment standards, able to identify computer components and related peripherals
• Proficient in Microsoft Office (Outlook, Word, Excel), Microsoft Teams, Adobe Acrobat
• Working understanding of the following terms: Vendor, Customer, Invoice, Sales order, Receipt, Quote, Purchase Order
• Detail oriented and highly organized
Requirements for working in a remote team:
• Excellent written and verbal communication skills
• Able to self-manage with limited supervision
• Maintain status reports and participate in team status meetings
• Actively discover ways to improve current processes.