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[THJM_JOBS]
JOB DESCRIPTION
We are looking for someone to help us create, analyze, and quote based on customer requirements, processing orders and update CRM systems, processing client invoices, attending billing inbox, as well as general business and administrative support.
KEY RESPONSIBILITIES
- Provide support and assistance to the Sales team.
- Work with Sales to enter and process standard customer orders and invoices.
- Prepare and review quotes, obtain approvals, process orders, and update CRM systems.
- Generate both standard and non-standard quotes.
- Follow documentation requirements.
- File uploads.
- File downloads.
- Admin assistance.
- Fluent oral and written English communication skills.
- Reliable internet connection.
- Wired headphones/headset.
- Dedicated and quiet work environment.
Job Features
We are looking for someone to help us create, analyze, and quote based on customer requirements, as well as general business and administrative support.
Duties:
• Process computer hardware or software orders in an ecommerce system
• Answer customer calls regarding orders, quotations, or standard hardware products
• Prepare customer quotes and follow-up on open quotations
• Route incoming calls, emails, or tickets to the correct team or individual
• Work directly with distributors by phone or email to order items
• Setup new customer accounts and send welcome e-mails
• Provide customer refunds
Qualities and skills needed:
• Excellent English language proficiency, spelling, grammar, both written and verbal
• Highest level of integrity and trustworthy character
• Solid understanding of technological teams, IT industry related terms and/or computer equipment standards, able to identify computer components and related peripherals
• Proficient in Microsoft Office (Outlook, Word, Excel), Microsoft Teams, Adobe Acrobat
• Working understanding of the following terms: Vendor, Customer, Invoice, Sales order, Receipt, Quote, Purchase Order
• Detail oriented and highly organized
Requirements for working in a remote team:
• Excellent written and verbal communication skills
• Able to self-manage with limited supervision
• Maintain status reports and participate in team status meetings
• Actively discover ways to improve current processes.
Job Features
We are looking for a Tech Support Specialist that can process computer hardware or software orders in an ecommerce system
Job Responsibilities:
• Answer all incoming phone calls live
• Rapidly Respond to online leads sources
• Set 10 appointments per week per active Acquisitions Rep
• Podio (CRM) management
• Marketing Tracking spreadsheet input
• Follow up with potential sellers to set appointments
Qualifications and Skills
• Ability to quickly build rapport over the phone with a friendly and disarming conversational voice
• Display confidence in our company and process, being able to project that confidence over the phone
• Demonstrate the skill to learn as much as possible about the seller’s situation to put us in the best position to both help the seller and acquire the property (Win-Win Scenario)
• Must be persistent and have a “don’t give up” character
• Self-motivated, having the desire to succeed.
• Displays strong communication, problem-solving, and time-management skills
• General computer skills with Microsoft Office
• Minimum of high school degree, G.E.D., or equivalent
• Over 2 years of sales experience managing and qualifying leads • Over 2 years of experience with CRM software
• Tech-savvy
• Strong understanding of Google Drive, E-mail, Slack, and Calendar software
• Multi-Task (Must be able to (Must be able to talk on the phone while managing the CRM)
• Fluent English (both written and spoken) is a necessary
Job Features
We are looking for a Lead Manager that can follow up with potential sellers and can quickly build rapport over the phone with a friendly and disarming conversational voice.
About Us
Eldercare Resource Planning is the nation’s leading provider of Medicaid planning services for families. We are a high-growth and fast-paced organization with a mission to provide world-class service to help our clients gain access to long-term care benefits and preserve wealth.Job Description
From day one, the Benefits Associate is Eldercare Resource Planning’s initial connection to the customer, providing a positive and welcoming experience. We take a consultative approach to the customer relationship, proactively qualifying and closing revenue opportunities that provide lifetime value for our customers. The Benefits Associate brings our service to life, playing a critical role in the overall experience for our clients. Sales activities include prospecting, customer needs qualification, identifying sales opportunities, coordinating consultations with our Benefits Advisors, and closing sales in an efficient and timely manner. This is a remote, full-time sales position.Key Responsibilities
The scope of the role is primarily focused on developing new relationships with clients. In this role, you will:- Build trust in the company and ensure our customers are provided with accurate knowledge about our services
- Achieve outbound call targets set by the management team
- Responsible for building and maintaining customer relationships through pipeline management
- Meet or exceed monthly revenue targets
- Uncover customer needs and present an accurate high-level overview of our value proposition
- Listen to unique eligibility problems and communicate easily understood solutions
- Develop and maintain deep expertise in ECRP services and best practices to provide value to customers
- Understand and effectively communicate Medicaid eligibility guidelines to determine if a lead qualifies for our services
- Develop personalized support that aligns with our company’s voice and values
- Follow-up with customers to further educate, engage and transition them toward our Medicaid planning services
- Work harmoniously with others toward individual and team targets
- Stay resilient and able to apply continued focus on winning potential customers despite setbacks or objection
Qualifications
- Associate degree preferred, but not required
- 1-3 years of experience in customer-facing roles, preferred
- Remote working experience, preferred
- Strong ability to sell products over the phone and close deals without physically meeting them
- Consistent track record of quota achievement
- Self-starter who takes initiative and works with limited direction
- Impeccable communication skills
- Proficient computer skills and ability to navigate multiple applications
- Strong prioritization, time management, and organizational skills necessary to follow up with customers and improve lead conversion
Job Features
About Us Eldercare Resource Planning is the nation’s leading provider of Medicaid planning services for families. We are a high-growth and fast-paced organization with a mission to provide world-cla...